Terms and Conditions
The purpose of this Website is provided solely to assist you
to gather travel information, determine the availability
of accommodation, make legitimate bookings with our
featured travel suppliers, and for no other purposes.
Access to use any information on this website is
conditional upon your acceptance of these website use
conditions without modification. Please read them
carefully. If you do not accept all of these terms and
conditions, please do not use this Website.
Limitation of Liability
It’s in both parties understanding that we may not have
conducted any quality assessments or other checks on the
accommodation suppliers and we make no representations
about the suitability of the accommodation offered for
sale through this website. The accommodation offers by
Tropolino.com does not constitute any type endorsement
or recommendation by Tropolino.com. We do not guarantee
the accuracy of provided information and images by an
accommodation supplier, and disclaim any liability
whatsoever for any inaccuracies relating to the
accommodation offered for sale through our website and
our affiliates websites.
Tropolino.com may modify
time, and such modification shall be effective
immediately upon posting of the modified content and/or
terms on the website and your continued use of or access
to this website will be deemed to indicate your
acceptance of the modified content and/or terms.
Any information placed on this website relating to
accommodation suppliers advertised on the website
including, but without limitation, details of the
property, the availability of rooms, the rates of the
rooms, the amenities available at the property level and
room level, have been provided to Tropolino.com by
accommodation suppliers who are independent businesses
and are not agents or employees of Tropolino.com or its
Such information does not constitute
any recommendation or advice given by Tropolino.com and
Tropolino.com shall not be held liable for inaccuracies
or errors in the accommodation contents or any of its
elements. These independent businesses provide the
accommodation offer in accordance with their own terms
and conditions which may limit or exclude their
liability to you. Tropolino.com is not liable for any
acts, omissions, breaches or negligence of any such
independent businesses or any damages or expenses
resulting from the aforesaid. Tropolino.com is not
liable whatsoever for any refunds in the event of
overbooking or force majeure or any other cause beyond
accommodation suppliers’ control.
acts only as a an intermediary we will have no
responsibility for any errors in any documentation
except where those errors were made by Tropolino.com.
Please check all details with the hotel at the time of booking.
Tropolino.com is operated by Alia Global Services Srl, a
registered company with contact details
as shown on this page. Alia Global Services is NOT a
travel agent or tour operator. We act only as a
facilitator, between “you” (user of this website) and
our accommodation suppliers, whose properties are
featured on this website.
All reservations for
accommodation are subject to the booking conditions of
the chosen property. Customers are responsible for
carefully reading the property’s booking conditions of
which you are advised on the property details page and
again at the time of booking.
when is made, it will be done directly with the chosen
accommodation supplier and you enter into a direct
contract with that property. After making the
reservation, you will receive an instant confirmation
email with all booking details and complete contact
information for that supplier (address, phone number,
email address), so you can address directly to the
supplier all your inquiries.
It is your
obligation to protect all your reservation information
from being used by others.
credit card information
We only request credit
card details to secure your reservation with the hotel
on your behalf. We will never charge your credit card.
We will never use your credit card information, we just
transmit it securely to the property at which you’ve
made your reservation.
Our site is secured with an
128 bit SSL Encryption.
In most cases you'll book
now and pay the hotel at check-in or check-out. However,
payment will only be taken if you fail to arrive at the
hotel and you have not cancelled your booking, or you
fail to cancel your booking within the terms of the
hotel's cancellation policy. The cancellation policy can
be found under "Room details" and "Hotel policies".
Some hotels do offer "Non-refundable/Prepaid" rates,
which usually means a lower special rate. These rates
will be charged to your card at the time of booking and
cannot be cancelled or amended. Your card is debited
directly by the hotel - not by us. Always check the
property cancellation policy and room details before you
are subject to availability and if the property is
unable to meet any such request, neither Tropolino.com,
nor the accommodation, will have any liability to you in
this respect. This request may incur an additional cost
unless otherwise expressly stated in the description of
the accommodation supplier, and if any additional cost
is applicable this should be paid by you direct to the
Requests for cribs or
cots must be specified at the time of reservation, in
order to give this information to the accommodation
supplier; however, we and the property cannot guarantee
this request will be met.
Taxes, rates & fees
Tropolino.com makes every effort to ensure that any the
prices listed are correct and includes all specified
taxes & fees listed on the supplier details page, but we
accept no responsibility if rates, taxes and fees shown are
incorrect, or if they change between the times of
confirming a reservation and check-in date, or between
confirming and staying, or at any other time.
Currency exchange rates
For the currency
exchange rates, the following terms and conditions
apply: currency exchange rates are based on various
publicly available sources and should be used only as
guideline. Rates are not verified as accurate, and
actual rates may vary. Currency quotes are updated only
once a day. As well, the exchange rate may vary at
the day when you will make the payment at the hotel, in
local currency of their respective country.
Even most travel,
including travel to international destinations, is
generally safe, travel to certain destinations may
involve greater risk than others. We urge customers to
review travel prohibitions, warnings, announcements and
advisories issued by their government prior to booking
BY OFFERING ACCOMMODATION TO PARTICULAR
DESTINATIONS, WE DO NOT GUARANTEE, REPRESENT OR WARRANT
THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK
AND WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY
RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Best price guarantee
We guarantee that you will not get a better price for an
identical item booked at the same time. In the unlikely
event that you will get a better price, please let us
know by emailing us written evidence of the lower rate.
Comparisons must be for
the exactly same product (exact room type, occupancy,
duration, meal included, etc.) and including/excluding
the same elements (tax, service, any credit card charges
etc.). Please note that some systems add these charges
at the very final end of the reservation process.
The lower price must be available within 12 hours of the
This guarantee does not apply to
Any hotels using dynamic pricing models (where
prices fluctuate in real time according to the
number of rooms already booked or provisionally
booked) are excluded from this best rate guarantee –
as their prices will inevitably vary by the minute
or hour, going up or down. You can usually identify
these hotels by the word "From…" against each room
Differences of less than 5 EUR will not be
Auction sites and sites offering of the type of ‘Top
Secret Hotel’ will not be considered.
Rates which include corporate discounts, coupons,
negotiated prices, reward programmes or group rates
will not be considered.
Tropolino.com has the sole right and discretion to
determine the validity of any claim.
Events, circumstances and force majeure
Tropolino.com will not be liable for any effects,
cancellation, changes, on your booking, loss or damage
suffered by you or for any failure by the accommodation
supplier and/or Tropolino.com to perform or properly
perform any of our obligations to you which is due to
any event(s) or circumstance(s) if the non performance
is caused by force majeure. Force majeure includes, but
is not limited to, revolution, terrorist act, war,
closure of borders, epidemic, natural catastrophe or
other causes that seriously affect both parties and
other unforeseeable causes beyond Tropolino.com's and/or
accommodation suppliers’ control.
Age and responsibility
You guarantee that you are 18 years of age or over and have legal capacity to use this website and to create a legally binding contract.
You warrant that all personal information submitted during accommodation reservation is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorize Tropolino.com to process all personal information about you and the persons named on the reservation that has been obtained in connection with your reservation. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
The Personal Information that Tropolino.com collects shall be obtained, processed and transmitted in compliance with European Directives, as well as any other such legislation that substitutes, complements and develops it.
Links and downloads
Tropolino.com may provide hyperlinks or pointers to
other websites maintained by third parties which
Tropolino.com think may be of interest to our visitors
of this website. Such other websites are not under the
control of Tropolino.com or maintained by Tropolino.com
and we are not responsible for the content of such
websites. Tropolino.com provides these links for your
convenience only but does not monitor or endorse the
material on them.
You are strongly advised to purchase travel insurance
prior to arriving at your destination. It is your
responsibility to check what your insurance covers. It
is advisable that the purchased insurance to cover, the
cost of cancellation by you, personal losses, all
medical costs and the costs of assistance including
return to your home country in the event of an major
accident or illness.
The contents of our website and all reservation made
using our website shall be governed by and construed in
accordance with the laws of Romania. These terms and
conditions and any dispute, controversy, proceedings or
claim of whatever nature in relation thereto shall also
be governed by and construed in accordance with the laws
Where you (“the user”), or any of the people that you
are making reservation on behalf of, are in breach of
any of the provisions of these Terms or contravention of
any laws or rights of a third party, we reserve the
right to cancel your booking without refund or
compensation in any way and recover from you any costs
incurred as a result of your behavior.
4-6 Academiei Street
Tel: +4 021 314 7551
Monday to Friday: 08:00 - 18:00 (GMT) /
03:00 - 13:00 (EST)