Q: Is there any registration, annual maintenance, or cancellation fee?
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A: No and there is no other fixed cost! You only pay a commission on bookings coming from
Tropolino.com
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Q: Is your company charging the guest any fee?
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A: No, the guests only have to preauthorize their credit card in order to secure
the reservation and in case they fail to comply with each hotel
cancellation policy.
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Q: What happens in case of "no show"?
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A: In case of no show the hotel partner has to tag this booking using the extranet and no commission will be charged.
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Q: How do I maintain Hotel information, room availability and prices?
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A: Our intuitive and easy to use extranet will allow you to maintain all
information about your hotel and rooms including pictures, prices and
allocations. You will be also able to add or remove room types or
facilities.
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Q: How do I deal with the reservations?
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A: You will be notified for any confirmed reservation via email, than you can
check online the reservation details like: customer's name, estimated
arrival time, etc...
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Q: How can I get more bookings?
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A: You can get more bookings by keeping best room rates, informative and truthful
descriptions of the hotel and rooms and up to date pictures of the
property. Also, you may consider to increase the commission you pay so
your property will rank higher on Tropolino.com
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Q: Where and when will pay the guest for the hotel?
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A: The guest will only pay at the hotel usually at check in. Please note that
some hotels may choose to offer better deals on rooms paid in advance and
un-refundable payment.
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